OBFS Policies and Procedures Manual
Payroll & Benefits Who To Ask
Payroll & Benefits Help Desk
University Payroll & Benefits Service handles functional payroll and benefits questions for all universities including department time entry, web time entry, timesheet errors, adjustments (ANA, PZAADJT, Workflow, terminal benefit payouts, deceased employee payouts), paychecks (incorrect, missing, lost), direct deposit, deductions (garnishments, collections), foreign national treaty appointments and payment processing, one time payments (PEA1PAY), overpayments (current year, prior year, deduction recaptures), labor redistributions (PZAREDS), Payroll Labor Distribution Reports (HRPAY00103, HRPAY00104), refunds (student FICA, NRA FICA, returning retirees and UIS parking), SURS separations, State and Federal tax questions, W2 re-issues or corrections, Payroll Training courses, health/dental insurance, life insurance, AD&D, TDRP, Flexible Spending Accounts, long term care, long term disability, and retirement; questions regarding the benefit web pages in My UI Info or UI New Hire, benefits orientation, processing benefits and benefit choice changes.
To submit a question to Payroll & Benefits Customer Service, please use one of the following avenues:
Urbana
|
Chicago
|
Springfield
|
HAB 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801 |
MAB 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205 |
BSB 85
One University Plaza
Springfield, IL 62703 |
Other Help Desks
Help Desk |
Description |
ACCC
312-413-0003 |
Academic Computer and Communications Center (UIC)
netids, email, department and personal web pages, PC and Mac Public computing labs, dial in access, Res-Net, network access, wireless, Windows and Novell LAN support, antivirus software, university site-licensed software, instructional support, multimedia classroom computer support, FaCT program, backup service, calendaring, server services, statistical support, workshops, computer lab reservations, micro computer service calls and repairs. |
Technology Services
217-244-7000 |
Technology Services (UIUC)
university email, NetID password changes, file storage, dialup networking, viruses, and university site-licensed software. |
CTS
217-206-7355 |
Campus Technology Services (UIS)
university email, NetID password changes, file storage, dialup networking, viruses, and university site-licensed software. |
AITS
UIC - 312-996-4806
UIUC - 217-333-3102 |
Administrative Information Technology Services (UIUC/UIC)
UI-Integrate (Banner), EDDIE, ILCSO, MarkView, Voyager, Core Apps, EnterpriseID, Darwin, mainframe, desktop computers, LAN, administrative proprietary applications, password resets, and network communications. |
HR
UIC - 312-413-4848
UIUC (Academic) - 217-333-6747
UIUC (Staff) - 217-333-2137
UIS - 217-206-6652 |
Choose According to a Specific Campus -
Functional questions about Human Resources including appointment processing, civil service applicant processing, leave, shared benefits, employment verification, employee records, labor and employee relations, training, human resources policies, and compensation; questions regarding the Human Resources web pages in My UI Info, UI New Hire, DART, or the Human Resources public web sites. |
Decision Support
dsuss@uillinois.edu |
All campuses
Enterprise Data Warehouse (EDW), EDDIE issues, Business Objects, InfoView, WebIntelligence, 5i/ZABO, access and training. |
Last Updated: July 23, 2018