Back to Top
Payroll & Benefits

Payroll & Benefits Who To Ask

Payroll & Benefits Help Desk

University Payroll & Benefits Service handles functional payroll and benefits questions for all campuses including department time entry, web time entry, timesheet errors, adjustments (ANA, PZAADJT, Workflow, terminal benefit payouts, deceased employee payouts), paychecks (incorrect, missing, lost), direct deposit, deductions (garnishments, collections), foreign national treaty appointments and payment processing, one time payments (PEA1PAY), overpayments (current year, prior year, deduction recaptures), labor redistributions (PZAREDS), Payroll Labor Distribution Reports (HRPAY00103, HRPAY00104), refunds (student FICA, NRA FICA, returning retirees and UIS parking), SURS separations, State and Federal tax questions, W2 re-issues or corrections, Payroll Training courses, health/dental insurance, life insurance, AD&D, TDRP, Flexible Spending Accounts, long term care, long term disability, and retirement; questions regarding the benefit web pages in NESSIE or NESSIE New Hire, benefits orientation, processing benefits and benefit choice changes.

To submit a question to Payroll & Benefits Customer Service, please use one of the following avenues: 

  • Create a case with our online Service Desk Manager so that your inquiry is immediately directed into our queue: https://sd.uillinois.edu/CAisd/pdmweb.exe Link opens new window
  • E-mail us at payinq@uillinois.edu
  • Call Payroll & Benefits for related questions
    Campus

    Payroll

    Benefits
    UIUC 217-265-6363 217-333-3111
    UIC 312-996-7200 312-996-6471
    UIS 217-206-7211 217-206-7144

    Visit your local Payroll Services office Monday through Friday from 10:00 a.m. to 3:00 p.m.

Urbana

Chicago

Springfield
University Payroll Services
HAB 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801		 MAB 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205		 BSB 85
One University Plaza
Springfield, IL 62703

Other Help Desks

Help Desk Description
ACCC
(312) 413-0003		 Academic Computer and Communications Center (UIC)
netids, email, department and personal web pages, PC and Mac Public computing labs, dial in access, Res-Net, network access, wireless, Windows and Novell LAN support, antivirus software, University site-licensed software, instructional support, multimedia classroom computer support, FaCT program, backup service, calendaring, server services, statistical support, workshops, computer lab reservations, micro computer service calls and repairs.
CITES
(217) 244-7000		 Campus Information Technology and Educational Services (UIUC)
campus email, NetID password changes, file storage, dialup networking, viruses, and University site-licensed software.
CTS
(217) 206-7355		 Campus Technology Services (UIS)
campus email, NetID password changes, file storage, dialup networking, viruses, and University site-licensed software.
AITS
UIC - (312) 996-4806
UIUC - (217) 333-3102		 Administrative Information Technology Services (UIUC/UIC)
UI-Integrate (Banner), EDDIE, ILCSO, MarkView, Voyager, Core Apps, EnterpriseID, Darwin, mainframe, desktop computers, LAN, administrative proprietary applications, password resets, and network communications.
HR
UIC - (312) 413-4848
UIUC - (217) 333-3111
UIS - (217) 206-7143 or (217) 206-7095		 Choose According to a Specific Campus -
Functional questions about Human Resources including appointment processing, civil service applicant processing, leave, shared benefits, employment verification, employee records, labor and employee relations, training, human resources policies, and compensation; questions regarding the Human Resources web pages in NESSIE, NESSIE New Hire, DART, or the Human Resources public web sites.
Decision Support
(217) 244-6419		 All campuses
Enterprise Data Warehouse (EDW), EDDIE issues, Business Objects, InfoView, WebIntelligence, 5i/ZABO, access and training.

Last Updated: May 1, 2015