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Payroll & Benefits

Customer Service

Payroll & Benefits Services

The University Payroll & Benefits Customer Service Center provides a variety of services for employees and units. Service requests range from providing guidance on how to process pay adjustments and troubleshooting Banner error messages within the payroll related forms to processing benefits and benefit choice changes.

The Customer Service Help Desk can be contacted via the following avenues: 

For more information about Payroll & Benefits Customer Service, see service standards, responding to the University's needs, and Payroll classes.

Walk-in hours at Chicago and Springfield:

Monday through Friday - 10:00 a.m. to 3:00 p.m.

Walk-in hours at Urbana:

Monday through Friday - 10:00 a.m. to 3:00 p.m.

Phone hours at all locations:

Monday through Friday - 9:00 a.m. to 4:00 p.m.

**Please call your local UPB Customer Service office if you need assistance or if you need to schedule an appointment for a time that is outside the Walk-in Hours



University Payroll & Benefits Customer Service
Marshfield Avenue Building
Room 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205
Phone: 312-996-7200 (Phone Number requires dialing all 10-digits)
Payroll Fax: 312-996-1932
Benefits Fax: 217-244-3135


University Payroll & Benefits Customer Service
Henry Administration Building 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801
Phone: 217-265-6363
Payroll Fax: 217-244-1908
Benefits Fax: 217-244-3135


University Payroll & Benefits Customer Service
BSB 85
One University Plaza
Springfield, IL 62703
Phone: 217-206-7144
Fax: 217-244-3135

Last Updated: November 21, 2016

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