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Payroll & Benefits

Contact UPB

University Payroll & Benefits Service Portal

University Payroll & Benefits (UPB) Customer Service can be contacted via the University Payroll & Benefits Service Portal.

Select your university to create a service ticket and access support knowledge.

Login to UIC Customer Service Portal

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the UIC Customer Service Portal

Login to UIS Customer Service Portal

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the UIS Customer Service Porta
l

Login to UIUC Customer Service Portal

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the UIUC Customer Service Portal

UPB Customer Service provides services for employees and units. Common services include providing guidance on how to process pay adjustments, troubleshooting time reporting issues, and processing benefits changes.

For information about UPB Customer Service response time, see Service Standards.

Physical Locations and Phone Support

Phone support is available Monday through Friday, 9:00 a.m. to 4:00 p.m.

Walk-in support: Walk-in appointments or in-person support is available at each location Wednesday and Thursday, 9:00 a.m. to 3:00 p.m.

Please contact UPB through the University Payroll & Benefits Service portal to request assistance or schedule an appointment.

Chicago

University Payroll & Benefits Customer Service
Marshfield Avenue Building
Room 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205
Phone: 312-996-7200 (Phone Number requires dialing all 10-digits)
Payroll Fax: 312-996-1932
Benefits Fax: 217-244-3135

Urbana

University Payroll & Benefits Customer Service
Henry Administration Building 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801
Phone: 217-265-6363
Payroll Fax: 217-244-1908
Benefits Fax: 217-244-3135

Springfield

University Payroll & Benefits Customer Service
BSB 85
One University Plaza
Springfield, IL 62703
Phone: 217-206-7144
Fax: 217-244-3135

Last Updated: May 3, 2022

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