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Payroll & Benefits

University Payroll & Benefits Service Portal

University Payroll & Benefits (UPB) Customer Service provides a variety of services for employees and units. Services range from providing guidance on how to process pay adjustments and troubleshooting payroll-related pages in Banner to processing benefits and benefit choice changes.

For more information about UPB Customer Service response time, see service standards.

UPB Customer Service can be contacted via the following avenues: 

  • Access the University Payroll & Benefits Service Portal.
    Select your university to create a service ticket and access support knowledge. 

                  UIC    UIS    UIUC

  • Phone support -- Monday through Friday, 9:00 a.m. to 4:00 p.m.
  • Walk-in support -- Monday through Friday - 10:00 a.m. to 3:00 p.m.
    (Due to the COVID-19 pandemic the office is currently closed to walk-ins. UPB can be reached by phone and/or the online support portal listed above.)

Please call your local UPB Customer Service office if you need to schedule an appointment for a time that is outside the walk-in hours.



University Payroll & Benefits Customer Service
Marshfield Avenue Building
Room 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205
Phone: 312-996-7200 (Phone Number requires dialing all 10-digits)
Payroll Fax: 312-996-1932
Benefits Fax: 217-244-3135


University Payroll & Benefits Customer Service
Henry Administration Building 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801
Phone: 217-265-6363
Payroll Fax: 217-244-1908
Benefits Fax: 217-244-3135


University Payroll & Benefits Customer Service
BSB 85
One University Plaza
Springfield, IL 62703
Phone: 217-206-7144
Fax: 217-244-3135

Last Updated: June 23, 2021

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