Customer Service

Payroll Services

The University Payroll Customer Service Center provides a variety of services for employees and units. Service requests range from providing guidance on how to process pay adjustments to troubleshooting Banner error messages within the payroll related forms.

The Customer Service Help Desk can be contacted via the following avenues: 

  • Walk-in customers

  • Help Desk phone line

    • UIUC 217-265-6363

    • UIC 312-996-7200

    • UIS 217-206-7211

  • Payroll inquiry e-mail payinq@uillinois.edu

  • Unicenter® tickets logged by AITS, BIS, Benefits or HR Help Desks

  • On-line Service Desk

For more information about Payroll Customer Service, see service standards, responding to the University's needs, and Payroll classes.

Walk-in hours at Chicago and Springfield:

Monday through Friday – 10:00 a.m. to 3:00 p.m.

Walk-in hours at Urbana:

Monday through Friday – 10:00 a.m. to 3:00 p.m.

Phone hours at all locations:

Monday through Friday – 9:00 a.m. to 4:00 p.m.

Locations

Chicago

University Payroll Services
Marshfield Avenue Building
Room 106 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205
Phone: 312-996-7200
Fax: 312-996-1932

Urbana

University Payroll Services
Henry Administration Building 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801
Phone: 217-265-6363
Fax: 217-244-1908

Springfield

University Payroll Services
HRB 18
One University Plaza
Springfield, IL 62703
Phone: 217-206-7211
Fax: 217-206-7010

Last Updated: November 6, 2012