Why Transparency?

In late 2012, President Easter initiated a review of University Administration. This review resulted in a report published in March of 2014. The first recommendation was that we "strive to maintain and continuously improve a customer-service orientation." In the spirit of improving our customer service, we are making a new commitment to our customers, a transparency commitment. OBFS customers need to know:

• Who to contact in OBFS about their business needs
• When the rules apply and when circumstances allow exceptions
• Where the information can be found

Transparency Timeline

What is iACT?

OBFS developed the acronym "iACT" to describe our organization's guiding values. These values serve as a cornerstone of employee training and performance evaluation. Each of the guiding values in the "iACT" acronym is described below.

Accountability

• Accepts individual responsibility for actions and behaviors.
• Follows through on commitments.

Adaptability

• Willingly takes on new challenges and responsibilities.
• Embraces changes in technology, customer needs and business processes.

Customer Focus

• Owns problems received from customers until those problems have been resolved or handed off to the responsible party or contact for resolution.

Communication

• Communicates in a timely, effective, and respectful manner with customers and colleagues.
• Shares information and solutions with staff in immediate and other OBFS units.
• Demonstrates active and empathic listening skills. 

Teamwork

• Acknowledges and embraces diversity of thought, opinion, and approach with customers and colleagues regardless of background, culture, and organizational level.
• Actively contributes to the goals of the unit and works collaboratively to assist others in meeting goals.

Last Updated: February 8, 2016