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Transparency Commitment

Why Transparency?

In late 2012, President Easter initiated a review of University Administration. This review resulted in a report published in March of 2014. The first recommendation was that we "strive to maintain and continuously improve a customer-service orientation." In the spirit of improving our customer service, we are making a new commitment to our customers, a transparency commitment. OBFS customers need to know:

  • Who to contact in OBFS about their business needs
  • When the rules apply and when circumstances allow exceptions
  • Where the information can be found

Transparency Timeline

Transparency Commitment Flowchart

What is iACT?

OBFS developed the acronym "iACT" to describe our organization's guiding values. These values serve as a cornerstone of employee training and performance evaluation. Each of the guiding values in the "iACT" acronym is described below.


  • Accepts individual responsibility for actions and behaviors.
  • Follows through on commitments.


  • Willingly takes on new challenges and responsibilities.
  • Embraces changes in technology, customer needs and business processes.

Customer Focus

  • Owns problems received from customers until those problems have been resolved or handed off to the responsible party or contact for resolution.


  • Communicates in a timely, effective, and respectful manner with customers and colleagues.
  • Shares information and solutions with staff in immediate and other OBFS units.
  • Demonstrates active and empathic listening skills. 


  • Acknowledges and embraces diversity of thought, opinion, and approach with customers and colleagues regardless of background, culture, and organizational level.
  • Actively contributes to the goals of the unit and works collaboratively to assist others in meeting goals.

Last Updated: February 8, 2016

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