Why Transparency?
In late 2012, President Easter initiated a review of University Administration. This review resulted in a report published in March of 2014. The first recommendation was that we "strive to maintain and continuously improve a customer-service orientation." In the spirit of improving our customer service, we are making a new commitment to our customers, a transparency commitment. OBFS customers need to know:
- Who to contact in OBFS about their business needs
- When the rules apply and when circumstances allow exceptions
- Where the information can be found
Transparency Timeline

What is iACT?
OBFS developed the acronym "iACT" to describe our organization's guiding values. These values serve as a cornerstone of employee training and performance evaluation. Each of the guiding values in the "iACT" acronym is described below.
Accountability
- Accepts individual responsibility for actions and behaviors.
- Follows through on commitments.
Adaptability
- Willingly takes on new challenges and responsibilities.
- Embraces changes in technology, customer needs and business processes.
Customer Focus
- Owns problems received from customers until those problems have been resolved or handed off to the responsible party or contact for resolution.
Communication
- Communicates in a timely, effective, and respectful manner with customers and colleagues.
- Shares information and solutions with staff in immediate and other OBFS units.
- Demonstrates active and empathic listening skills.
Teamwork
- Acknowledges and embraces diversity of thought, opinion, and approach with customers and colleagues regardless of background, culture, and organizational level.
- Actively contributes to the goals of the unit and works collaboratively to assist others in meeting goals.
Last Updated: February 8, 2016