Back to Top
Transparency Commitment

Transparency Vision

The Transparency Commitment Vision Statement is a guide for all OBFS employees to use for their daily customer interactions and work tasks. It is:

"iACT to Deliver Clear and Consistent Solutions"

This vision builds on a previous intra-OBFS initiative called iACT and serves as our roadmap for making decisions.  To learn more about iACT, select the Why Transparency link from the left menu.

What do we mean by "clear"?

OBFS commits to clearly stating all of the important information you, our clients, need to make informed decisions about your business.  We want to be open about where to find information and why decisions are made. We also want to be clear in our policies and provide several methods for you to share your feedback.

What do we mean by "consistent"?

OBFS commits to being consistent in our communications. If you call an OBFS office, regardless of who picks up the phone, you will receive the same answer or, if that is not possible, the same reasoning will be adhered to should your specific need require special consideration.

What do we mean by "solutions"?

In OBFS, we commit to answering your question completely. We may invite additional experts in to provide a complete answer to your question.   We will strive to ensure you feel heard and will maintain ownership of your question until it is resolved.

How was the Vision Statement created?

The Kickoff Team was provided with an article titled "Accelerate" by John P. Kotter to use as a guide.  In this article, Mr. Kotter recommends formulating a strategic vision for the "big opportunity", which in our case is creating Transparency.  He writes: "The right vision is feasible and easy to communicate.  It is emotionally appealing as well as strategically smart.  And it gives the Guiding Coalition a picture of success and enough information and direction to make consequential decisions on the fly, without having to seek permission at every turn."

A sub-team of the Kickoff Team named the Vision Team narrowed the vision statement ideas down to four.  Those four ideas, along with the opportunity to provide additional suggestions, were then presented to all OBFS staff for voting.  The final vision statement is a combination of the two top vote getters and was suggested by two OBFS staff members.

Last Updated: June 18, 2014

OBFS Sounding Board Submit Feedback