OBFS Transparency Commitment
A review of University Administration resulted in a recommendation that the Office of Business and Financial Services (OBFS):
"...should identify opportunities for optimal, efficient transaction processing and prompt problem resolution across the campuses and establish consistent standards and practices where possible. Regardless of whether a process is centralized or decentralized, OBFS needs to improve communications with and be responsive to its customers...".
In the spirit of improving our customer service, we are making a new commitment to our customers, a transparency commitment.
The "Transparency Commitment" is an OBFS-wide project created by Senior Associate Vice President Mike Bass and his Advisory Council (SAVPAC) to increase two way communication between OBFS offices and units across the University of Illinois system.
What do we mean by "transparency"?
Transparency comes in two forms.
The first form of transparency is personal. When an OBFS employee tells you what to expect from a process, or clearly communicates with you the full range of options available, they are being transparent.
The second form of transparency is electronic. OBFS has implemented systems like TEM and iCS to provide users with system-generated updates on the status of their submissions.
OBFS is committed to delivering clear and consistent solutions every time we interact with you. This is our Transparency Vision. For more information about our Transparency Vision, select the Transparency Vision link from the left menu.
What can be found on the Transparency Commitment website?
This website will be your one-stop-shop for all aspects of the Transparency Commitment. Here you will be able to find information regarding:
Transparency Team responsibilities, composition, and roles
Current, future, and past initiatives
Feedback box for comments, questions, and requests
Last Updated: March 9, 2016