University Payroll & Benefits (UPB) Customer Service can be contacted via the University Payroll & Benefits Service Portal.
Select your university to create a service ticket and access support knowledge.
UPB Customer Service provides services for employees and units. Common services include providing guidance on how to process pay adjustments, troubleshooting time reporting issues, and processing benefits changes.
Phone support is available Monday through Friday, 9:00 a.m. to 4:00 p.m.
Walk-in support: Walk-in appointments or in-person support is available at each location Wednesday and Thursday, 9:00 a.m. to 3:00 p.m.
Please contact UPB through the University Payroll & Benefits Service portal to request assistance or schedule an appointment.
Chicago
University Payroll & Benefits Customer Service
Marshfield Avenue Building
Room 110 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205
Phone: 312-996-7200 (Phone Number requires dialing all 10-digits)
Payroll Fax: 312-996-1932
Benefits Fax: 217-244-3135
Urbana
University Payroll & Benefits Customer Service
Henry Administration Building 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801
Phone: 217-265-6363
Payroll Fax: 217-244-1908
Benefits Fax: 217-244-3135
Springfield
University Payroll & Benefits Customer Service
BSB 85
One University Plaza
Springfield, IL 62703
Phone: 217-206-7144
Fax: 217-244-3135