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Business and Financial Policies and Procedures

5.2.2 Create a New Non-Student (General-GAR) Account

Policy Statement

A General Accounts Receivable (GAR) customer account must be established in Banner AR before receivables transactions can be processed. The Banner customer account record is used to:

  • Track charge and payment history
  • Verify customer contact information
  • View assessed finance charges on late payments
  • Manage delinquent accounts

The Federal Trade Commission (FTC) Identity Theft Red Flags Rule requires that all personally-identifying information related to customer accounts must be safeguarded against the possibility of identity theft.

Procedure

To create a new non-student (GAR) account:

  1. To ensure that the customer account does not already exist, use the query function to search Banner AR. Consult the Basic Accounts Receivable Processing (AR 103) Participant Guide for detailed instructions.
  2. If a customer account does not exist, complete and submit a GAR Account Creation Request form.
  3. Accounts Receivable Operations (ARO) creates the account in Banner, assigning it a unique 9-digit customer account number beginning with "@" which identifies it as a GAR account. ARO sends you the new account number by email.
  4. If ARO discovers an existing GAR customer account while processing your request, they will email the existing account number to you. They will not create a second GAR for that customer.

Forms Used in this Procedure

GAR Account Creation Request

Related Policies and Procedures

19.2.2 Comply with the Red Flags Rule

Additional Resources

Accounts Receivable Processing Welcome Kit
Accounts Receivable Processing (AR 103)

Last Updated: August 1, 2012 | Approved: Senior Associate Vice President for Business and Finance | Effective: March 2010

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