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Business and Financial Policies and Procedures

19.2.3 Verify Identity for In-Person Services

Policy Statement

The University of Illinois System units should verify identity for in-person services to safeguard their customers and the system.


To verify identity for in-person services:

  • Require a system ID card or a government-issued photo ID such as a driver's license or passport. Consult Accepted Proofs of Identity for a list of acceptable government IDs.
  • Check that the ID has not expired.
  • Be sure the photo matches the person in front of you.
  • Carefully inspect IDs and other documents for signs of fraud or alteration.
  • Require clear, legible IDs and documents. If a photo or document is too worn for you to compare with the person, ask for an alternate.
  • If your unit provides services to people who have an i-card, visitor card, or other system-issued magnetic-stripe card, use an electronic card swipe to verify the cardholder's eligibility for service. Contact the i-card Programs Help Desk for information about card swipes.

Related Policies and Procedures

19.2.1 Determine if the Red Flags Rule Applies to Your Unit
19.2.2 Comply with the Red Flags Rule

Additional Resources

Accepted Proofs of Identity
Replace Your i-card
Email i-Card Programs Help Desk

Last Updated: May 31, 2019 | Approved: Senior Associate Vice President for Business and Finance | Effective: January 2002

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