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Convenient one stop travel shopping without sacrificing cost by providing value added services - you can book your travel needs at one time, i.e. air, hotel, rail, rental car, etc.
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Travel agents will work within the University's travel policy and guidelines including lodging maximum rates and contracted travel.
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Travel agents will void airline tickets, without fee, based on airline guidelines.
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Travel agents will inform travelers of visa, passport and health requirements for international travel and provide application forms or assistance as needed. In emergency situations, assistance will also be provided to obtain a new or renewal passport.
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Travel agents will maintain customer profiles for individual travelers customized to the University’s travel policy which facilitates the traveler in maintaining compliance. The profile consists of each traveler's preference for seats, hotel and car rental, all corporate discount numbers, airline frequent flyer numbers and other pertinent information to assist with the booking process.
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Travel agents will take every reasonable step to obtain seats on capacity controlled flights.
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Travel agents will provide University travelers with a free, worldwide emergency reservation system that assists with protection against airline cancellations, hotel overbooking, and assistance in emergency situations such as illness, security threats, thefts, etc.
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Travel agents access a computerized airfare shopping system that automatically finds flights for qualifying discounted fares.
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Travel agents simultaneously search numerous global travel websites, providing the traveler with multiple options from which to choose based on travel requirements (i.e. expense, travel times, etc.). Traveler spends less time making travel arrangements.
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Every reservation is checked for quality control, lowest fare saving, and University travel policy compliance.
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Travelers have access to corporate programs available through the designated travel agencies.
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The agency tracks unused tickets and automatically updates traveler profiles with information on unused tickets.