Office Machine Repair
View the repair information for your campus:
Chicago | Springfield | Urbana
Chicago Campus
Departments in the Chicago campus are encouraged to call the local vendors for their off-campus office machine repair needs, or submit a requisition for on-campus office machine repair needs. For additional information contact the Purchasing Division at 312-996-2850.
Springfield Campus
Departments in the Springfield campus are encouraged to call the Purchasing Division for information on local vendors for their office machine repair needs. For information contact:
Jill Menezes
Urbana Campus
Beginning July 2010 each University Department will submit copier meter reads and/or annual agreement(s) for their equipment using the University’s electronic procurement system (iBuy) non-catalog vendor forms. Once the Department approves the iBuy order, iBuy will automatically fax or e-mail a purchase order for that meter read billing or annual agreement to the vendor. Note that each meter read will generate a new purchase order each month. The department must select a vendor that is associated with the piece of equipment from the master contract list below.
For office machine equipment not covered under a maintenance agreement that requires repair services (time and materials) the department must select a vendor from the OMR master contract list and pay for the repair services (time and materials) on a P-Card. The Vendor Name and Contract Number must be the initial information in the Description line of the P-Card Log. See P-Card Policy: Section 7.6 - The University P-Card.
Annual Maintenance Agreements
Monthly Copier Meter Reads or one-time payments:
- There are two types of copier annual maintenance agreements (1) a department submits a monthly meter read that pays the agreement for actual usage throughout the year OR (2) a one-time payment at the beginning of the fiscal year that may have allotted copies with overage charges if the allotted copies are exceeded. *NOTE: When viewing the Contracted vendor spreadsheet, if both methods are offered (meter reads or one-time payment) the department must choose one of the agreement methods and use the associated vendor with that agreement.
- Copier meter reads are submitted each month to the vendor using iBuy non-catalog vendor forms.
- Annual maintenance agreements are submitted at the beginning of each fiscal year using iBuy non-catalog vendor forms.
- Job Aids to process iBuy transactions are located below the Contracted Vendor pricing sheet and on the OBFS training website under Purchasing job aids
- Departments should contact the appropriate vendor on the OMR master contract list that is associated with the piece of equipment when:
- considering maintenance plan coverage for equipment,
- an office machine needs service - either maintenance or repair service*, or
- there is a need to add or remove equipment covered under an OMR maintenance plan.
*NOTE: When selecting the vendor for time and materials (repair service), you must use the vendor associated with the piece of equipment that needs repair, e.g., a Sharp copier that does not have a maintenance agreement would be repaired by either CDS Office Technologies or Watts Copy systems.
XEROX annual maintenance agreements:
- Xerox has different levels of service maintenance agreements. Please see instructions in the Contracted Vendor pricing sheet labeled “XEROX”.
OMR Master Contact and pricing sheets:
Vendor Contact Information:
|
Vendor Name
|
Contract #
|
Phone #
|
Preferred method of contact: e-mail or website
|
|
Bundy Business Systems
|
286953
|
1-217-352-5081
|
|
|
CDS Office Technologies
|
288131
|
1-800-247-6771 x4000
|
http://www.cdsofficetech.com/forms/request-for-service/
|
|
IKON Office Solutions
|
|
1-888-456-6457
|
https://w101.ikon.com/service_request/form_service_request.asp
|
|
PACO
|
286851
|
1-217-359-6162
|
|
|
Presentations Direct
|
286950
|
1-800-284-2463
|
|
|
Records Systems Inc
|
288132
|
1-217-544-0765
|
bburris@recordsystemsinc.com
|
|
RK Dixon
|
288091
|
1-800-553-0020
|
http://www.rkdixon.com/support/service-call.asp
|
|
Specialized Office Services
|
286952
|
1-800-829-8991
|
|
|
Standard Business Products
|
286954
|
1-800-829-9019
|
|
|
WATTS Copy Systems
|
288090
|
1-800-292-0515
|
http://www.wattscopy.com/services/servicecall.aspx
|
|
Xerox
|
289010
|
1-800-821-2797
|
|
- The Contract number is used in iBuy and P-Card (Time/Materials for Repair)
- iBuy: Contract # = Catalog #
- P-Card: Add the Contract number as the first information in the description line of your P-card Log.
OMR Vendor Pricing Sheets:
The vendor pricing sheets contain the Make/Models of equipment, pricing and contact information. Due to the confidentiality of the pricing sheets, you will login through bluestem to access this information.
There are four tabs to the spreadsheet: Copiers, Xerox Equipment, Other Equipment, and Vendor Contact information. When selecting a vendor for either maintenance agreements or time and material charges (repair service), you must use the vendor associated with the piece of equipment.
Urbana Purchasing Contacts:
Janet Milbrandt at 217-265-5773 or jmilbran@uillinois.edu, Megan Wells at 217-333-3561 or mrwells@uillinois.edu, or Marla Osterbur at 217-333-3590 or mosterbu@uillinois.edu.
Note: For printers and copiers located off campus or for rental copiers, please contact Sue Calhoun, suecalho@uillinois.edu or 217-333-0776, who is the buyer for these commodities.
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Last Updated: April 5, 2012