Training Resources

Currently there are no instructor-led-training sessions being offered.  If you are interested in classroom or one-on-one instruction, please contact the Merchant Card Services office and a representative will provide you with customized training.

Payment Card Data Security Training

• Online Payment Card Data Security Training

  • Online Training Completion Report (MS Excel) [updated: 9/1/11] – This Excel spreadsheet provides the names of individuals who have completed the online Payment Card Data Security Training. This report will be updated quarterly and can be downloaded to sort the data by campus, college or department name, and last name.

• Payment Card Data Security Brochure (PDF)
• Summary of Best Practices to Handle Payment Card Data Securely (PDF)

Merchant Department Operational Overview

• Policies and Procedures (PDF)
• Payment Card Handling Requirements (PDF)
• Cardholder Bank Disputed Transactions (PDF)
• Financial Reporting (PDF)

e-Commerce Site Set Up

• Getting Started Reference Guide (PDF)
• Payment Message Specifications Reference Guide (PDF)

Payment Card Terminal Procedures

• VeriFone Reference Guide (PDF)
• VeriFone Job Aid (PDF)
• Exadigm Reference Guide (PDF)
• Exadigm Job Aid (PDF)

Payment Card Process Flows

• Process Flow for Card Transaction (PDF)
• Process Flow for Card Disputes (PDF) [last updated: 3/29/12]

Gift Card/Certificate Sales and Unclaimed Property

• Gift Card and Gift Certificate Sales (PDF)

Last Updated: March 29, 2012