Who To Ask

Payroll Help Desk

University Payroll Services handles functional payroll questions for all campuses including department time entry, web time entry, timesheet errors, adjustments (ANA, PZAADJT, Workflow, terminal benefit payouts, deceased employee payouts), paychecks (incorrect, missing, lost), direct deposit, deductions (garnishments, collections), foreign national treaty appointments and payment processing, one time payments (PEA1PAY), overpayments (current year, prior year, deduction recaptures), labor redistributions (PZAREDS), Payroll Labor Distribution Reports (HRPAY00103, HRPAY00104), refunds (student FICA, NRA FICA, returning retirees and UIS parking), SURS separations, State and Federal tax questions, W2 re-issues or corrections and Payroll Training courses.

To submit a question to Payroll Services, please use one of the following avenues: 

  • Create a case with our online Unicenter® Service Desk so that your inquiry is immediately directed into our queue: https://sd.uillinois.edu/CAisd/pdmweb.exe

  • E-mail us at payinq@uillinois.edu

  • Call us at

    • 217-265-6363 for UIUC campus

    • 312-996-7200 for UIC campus

    • 217-206-7211 for UIS campus

  • Visit your local Payroll Services office Monday through Friday from 10:00 a.m. to 3:00 p.m.

Urbana

Chicago

Springfield
University Payroll Services
HAB 177 (MC 318)
506 S. Wright Street
Urbana, IL 61801		 MAB 106 (MC 547)
809 S. Marshfield Avenue
Chicago, IL 60612-7205		 HRB 105
One University Plaza
Springfield, IL 62703

Other Help Desks

Help Desk Description
ACCC
(312) 413-0003		 Academic Computer and Communications Center (UIC)
netids, email, department and personal web pages, PC and Mac Public computing labs, dial in access, Res-Net, network access, wireless, Windows and Novell LAN support, antivirus software, University site-licensed software, instructional support, multimedia classroom computer support, FaCT program, backup service, calendaring, server services, statistical support, workshops, computer lab reservations, micro computer service calls and repairs.
CITES
(217) 244-7000		 Campus Information Technology and Educational Services (UIUC)
campus email, NetID password changes, file storage, dialup networking, viruses, and University site-licensed software.
CTS
(217) 206-7355		 Campus Technology Services (UIS)
campus email, NetID password changes, file storage, dialup networking, viruses, and University site-licensed software.
AITS
UIC - (312) 996-4806
UIUC - (217) 333-3102		 Administrative Information Technology Services (UIUC/UIC)
UI-Integrate (Banner), EDDIE, ILCSO, MarkView, Voyager, Core Apps, EnterpriseID, Darwin, mainframe, desktop computers, LAN, administrative proprietary applications, password resets, and network communications.
Benefits Service Center
UIC - (312) 413-4848
UIUC - (217) 265-5620
UIS - (217) 206-7078		 Functional questions about Benefits including health/dental, life insurance, AD&D, TDRP, Flexible Spending Accounts, long term care, long term disability, and retirement; questions regarding the benefit web pages in NESSIE or NESSIE New Hire, benefits orientation, processing benefits and benefit choice changes.
HR
UIC - (312) 413-4848
UIUC - (217) 265-5620
UIS - (217) 206-7143 or (217) 206-7095		 Choose According to a Specific Campus -
Functional questions about Human Resources including appointment processing, civil service applicant processing, leave, shared benefits, employment verification, employee records, labor and employee relations, training, human resources policies, and compensation; questions regarding the Human Resources web pages in NESSIE, NESSIE New Hire, DART, or the Human Resources public web sites.
University-Payroll
UIUC - (217) 265-6363
UIC - (312) 996-7200
UIS - (217) 206-7211		 University-Payroll Department (UIUC/UIC/UIS)
Functional questions about Payroll including department time entry, web time entry, timesheet errors, adjustments (ANA, PZAADJT, Workflow, terminal benefit payouts, deceased employee payouts), paychecks (incorrect, missing, lost), direct deposit, deductions (garnishments, collections), foreign national treaty appointments and payment processing, one time payments (PEA1PAY), overpayments (current year, prior year, deduction recaptures), labor redistributions (PZAREDS), Payroll Labor Distribution Reports (HRPAY00103, HRPAY00104), refunds (student FICA, NRA FICA, returning retirees and UIS parking), SURS separations, State and Federal tax questions, W2 re-issues or corrections and Payroll Training courses.
Decision Support
(217) 244-6419		 All campuses
Enterprise Data Warehouse (EDW), EDDIE issues, Business Objects, InfoView, WebIntelligence, 5i/ZABO, access and training.

Last Updated: April 12, 2013