Contracted Travel Agency
Corporate Travel Planners
613 NW Loop 410
San Antonio, TX 78216
Toll free: 844-214-9225
Travel Desk & Online Hours: 7:00am – 6:00pm CST Monday-Friday
CTP Online Booking Tool
After Hours Emergency: 800-358-1229
To be used between 6:01pm – 6:59am CST Monday – Friday and all day on weekends. Extra charge applies. Use only in emergencies.
Effective September 28, 2014, the University of Illinois’ Office of Business and Financial Services will be providing you with a robust online travel booking tool and full-service travel agency assistance for all University business travel needs. Services will be provided by Corporate Travel Planners (CTP), one of the top travel management companies in the industry. Employees have the option of working directly with an experienced travel agent or accessing CTP‘s online booking tool which is backed by the software that powers the industry’s most comprehensive and innovative online corporate travel booking tool. Also, departments may book a single group trip which exceeds the bid limit, currently $55,400.00, without an additional competitive bid or Request for Proposal (RFP).
Please note, booking fees can be as low as $5.00 when air travel arrangements are made online.
This amount is much less than the fees charged by the University’s former travel agencies and is less than the fee charged on most online travel sites. Please refer to CTP’s Agency fees for a list of all agency service fees.
Online Booking Tool
First-time users to CTP’s online booking tool will be asked to register using their University e-mail address as their login and to complete a profile prior to searching for travel services. Employees will have the opportunity to provide preferences such as airline carriers, frequent flier numbers, seating, hotel chains, etc., to be stored in their individual profile. This information will automatically populate into reservations booked online and be accessible to the travel agents to assist them in providing better service to University travelers.
Cancelling Trips / Redeeming Unused Airline Tickets
When an employee purchases an airline ticket for University business travel from Corporate Travel Planners and the trip has to be cancelled, please cancel the reservation prior to departure. If the reservation is cancelled prior to departure and the purchased airline ticket is non-refundable, it will be held in the employee’s profile and can be applied as a credit for future University business travel. If the airline ticket it refundable, a credit will be applied to the card used to purchase the ticket.
Last Updated: October 1, 2014